Support

Frequently Asked Questions

Quick answers to the things breeders and owners ask us most. Can't find what you need? Our Help Centre has detailed guides, and the team is one message away.

What is Pup Papers?

Pup Papers is a breed and lineage management app for breeders, owners, and clubs. It stores each dog’s details, builds family trees from sire and dam links, and turns that information into clean, shareable certificates.

How do I add a new dog to my account?

From the dashboard, tap “Find Dog” and then “Add Dog”. Fill in the breed, date of birth, sex, microchip number, and an optional photo. You can attach a sire and dam at any time by searching for an existing dog in the pedigree picker.

Can I record a dog’s sire and dam?

Yes. Every dog profile has Sire and Dam fields. Linking parents automatically extends the family tree on the dog’s page and across any certificates generated from that record.

How do pedigree certificates work?

Once a dog has at least one linked parent, the certificate generator can render a multi-generation pedigree. The depth of the tree (parents, grandparents, great-grandparents) is set when you create the certificate.

Can I export my data?

You can download your full kennel as a CSV at any time from Account → Export. PDF certificates are generated on demand and never expire as long as your account is active.

Is my data secure?

Dog records are stored encrypted at rest and in transit. Only you and the people you explicitly share a certificate link with can view a dog’s details. We never sell or share your data.

How do I delete my account?

Go to Account → Danger Zone → Delete Account. Deletion is permanent and removes your dogs, certificates, and any shared links within 30 days. Export your data first if you want a copy.

How do I get support?

Browse the Help Centre for self-serve guides, or use the Contact Us page to email the team. We reply within one business day, Monday through Friday.